#COMPUTER FILE SHREDDER SOFTWARE SOFTWARE#

The Norton and LifeLock Brands are part of NortonLifeLock Inc. After all, when a customer clicks an option that is supposed to shred a file - and all it does is restore that file to your computer UNCHANGED - it should make that customer wonder if Norton truly knows anything about computer security.

Maybe someone on this forum will have a little better luck convincing Norton that they need to fix this this mistake. IT IS VERY SIMPLE, but the concept doesn't seem to be getting through the Norton bureaucracy very well. I just don't have the time to take an hour chatting with a support agent to try to explain this each time I try.

#COMPUTER FILE SHREDDER SOFTWARE SOFTWARE#

Its now been well over a year since I first tried to bring this to their attention, and they have still NOT corrected this, even though they have made several updates to the software since my first attempt.

I even tried to explain to Norton Support that - as a computer security company - they are giving themselves a huge black-eye by not correcting this. It should read 'Restore all items', but they have it labelled the same as the 'Shred all items' option above it. I have tried several times (without success) to explain to Norton Support that the bottom 'Shred all items' option on this context menu actually restores the item back to the location that it came from. See the attached Screen shot of the right-click context menu available within the File Shredder of Norton Utilities Premium:

Computer file shredder software